Frequently Asked Questions
- Q: Has my paperwork gone through for my loan?
A: Please call the Office of Financial Aid at (410) 706-7347. Financial Services does not process the paperwork, only the money once it has been received.
- Q: What is the telephone number for the Office
of Financial Aid?
A: The number is (410) 706-7347.
- Q: Can you tell me when my scholarship will be put on my
account?
A: Please call the Office of Financial Aid for that information.
- Q: How much money am I getting from the loans I took out and
who is my lender?
A: Please call the Office of Financial Aid to find out the name of your lender and the amounts of your expected disbursements.
- Q: How will I know when my Direct Loan arrives?
A: You will receive a notice by email when your funds are received from the Department of Education. Funds are applied first to outstanding tuition and fees, so the arrival of funds does not always cause a refund, please check your account on SURFS if you have any questions regarding the status of your account or call 410-706-2930 for assistance.
- Q: Why is my refund amount different from what I expected?
A: Your account may have been assessed additional charges or all of your financial aid may not yet have arrived. Please check your account on SURFS if you have any questions regarding the status of your account or call 410-706-2930 for assistance.
- Q: How will I know when my refund will arrive?
A: Depending on the refund preference you selected on the EasyRefundCard website, it will take about 7-10 business days for funds to be delivered after they first show as Requested on your SURFS account. If you have made no preference, HigherOne will automatically mail a paper check to the address on file in SURFS 21 days after they have processed your refund.
- Q: How do I get financial aid?
A: Please contact the Office of Financial Aid (410) 706-7347.
- Q: Where do I mail my tuition and fees payment?
A: You can send your payment to:
University of Maryland, Baltimore
P.O. Box 17108
Baltimore, MD 21297Please include student's name and Student ID or Social Security number.
- Q: What is the installment plan and how do I apply for it?
A: The installment plan is a payment plan that splits the total amount due on your tuition and fees bill into three separate payments. You must come into the Student Accounting office in the Department of Financial Services in person before the original due date of the bill and sign the installment contract.
- Q: Will I get a card for my Dental Insurance?
A: No, you will use your student ID badge to receive services at the Advanced General Dentistry (AGD) Clinic.
- Q: Can I see my private dentist for services with the student
dental plan?
A: No. All services must be received at the AGD Clinic on Campus.
- Q: Are the people who will be working on my mouth at the
Dental Clinic students?
A: Yes, however these students are already licensed dentists participating in the Advanced General Dentistry program.
- Q: What is the deadline to waive my health insurance?
A: Fall Semester - September 15th.
Spring Semester - February 15th
(not needed if filed for Fall of the same academic year). - Q: Where are you located and what are your hours?
A: We are located at:
Health Sciences/Human Services Library
601 W. Lombard Street
Suite 206
Baltimore, MD 21201
Telephone hours: Monday – Friday, 8:00 - 5:00
Walk in hours: Monday – Friday, 8:30 – 4:30 - Q: How do I apply for health, vision & dental insurance?
A: If you are a full time student, health insurance is automatically billed to your account. In order to receive your benefit card in a timely manner please self-enroll for insurance coverage at CareFirst Connect https://carefirstlg.secure-enroll.com/go/carefirstlg. If you have any problems or questions, please call Student Accounting at 410-706-2930. Dental insurance is optional and an application must be filled out at Student Accounting to obtain dental insurance.
- Q: How do I change my health insurance coverage?
A: Changes may be made only at the beginning of an enrollment period, August 1 or February 1 unless they are the result of a qualifying life event. Qualifying life events are marriage, divorce, births, adoptions, death, new eligibility for other coverage, loss of eligibility for other coverage. Change of coverage may be requested on-line at CareFirst Connect https://carefirstlg.secure-enroll.com/go/carefirstlg. Changes are subject to the approval of the Student Accounting Office in accordance with the insurance eligibility requirements. If you have any problems or questions, please call Student Accounting at 410-706-2930.
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- Q: Do you have a provider's list for the insurance?
A: The provider list is on the CareFirst website, www.carefirst.com. The student plan is a PPO plan.
- Q: How do I waive my health insurance?
A: Every fall semester, you must submit proof of coverage and a detailed copy of your policy to Student Health, 29 S. Paca St. They will give you a waiver which is forwarded to Student Accounting at which point the charge is removed from your account. Waivers must be received by September 15 for fall and February 15 for spring.
- Q: How much is my bill?
A: Total costs are dependent upon the program in which you are registered. Please refer to the Tuition and Fees Schedule.
- Q: When is my bill due?
A: Please refer to Due Dates calendar.
- Q: Where are my classes?
A: Please call your school's Dean's Office for this information.
- Q: How much of a refund will I get if I drop a course or
withdraw from school?
A: Refer to the important dates sheet that is distributed at registration for this information.
- Q: I am a GRA. Where do I get my remission form?
A: The remission form is available through your department. It is forwarded to Human Resources for a signature and then to Student Accounting for processing.
- Q: How do I get in-state status?
A: Forms are available in the Registrar's Office, 601 W. Lombard Street.
- Q: Where can I get a copy of my 1098-T tax form?
A: If you wish to access your 1098-T form on line, please call Student Accounting at 410-706-2930 to obtain your Pin and to receive website instructions.
- Q: How do I know if my outside funding source has paid my
tuition bill?
A: You can check with Student Accounting at 410-706-2930 to confirm if payment has been received prior to advance registration or requesting transcripts.
- Q: How do I extend my health insurance coverage after I have
graduated or withdrawn from the University?
A: As a member of the student health insurance plan, you are eligible for a conversion policy directly from Care First Blue Cross/Blue Shield. For more information about the conversion policy, call 1-800-458-1981.
- Q: Where do I mail my loan payments for my UMB Perkins,
PCL, HPSL or Nursing Loan?
A: Mailing address:
University of Maryland-Loan Collections
601 W. Lombard Street, Suite 206
Baltimore, MD 21201 - Q: Who do I contact to change my mailing address for my loan
statements?
A: Please contact:
Linda Ferreira - (410) 706-6574, or
Nancy Waits - (410) 706-5375.University of Maryland-Loan Collections
601 W. Lombard Street, Suite 206
Baltimore, MD 21201 - Q: How do I obtain a deferment for my student loan?
A: Deferments and required documentation vary depending upon the type of loan. Please contact:
Linda Ferreira - (410) 706-6574, or
Nancy Waits - (410) 706-5375.University of Maryland-Loan Collections
601 W. Lombard Street, Suite 206
Baltimore, MD 21201 - Q: What is an exit interview and do I
need to have one?
A: An exit interview is a process during which a
University representative will explain your rights and
responsibilities, and provide other details concerning the repayment
of your student loan(s). Any
student who receives a student loan through the University is required
to complete an exit interview before leaving (graduating or
withdrawing) the University.For further information please contact:
Linda Ferreira - (410) 706-6574, or
Nancy Waits - (410) 706-5375.
CENTRAL CASHIER'S OFFICE
- Q: What methods of payment
do you accept?
A: Visa, Mastercard, Discover, American Express, cash (exact change, please), checks and money orders are all accepted.
- Q: How long will it take to receive my refund after it shows on Surfs as "In Process".
A: Depending on the refund preference you selected on the EasyRefundCard website, it will take about a week for funds to be delivered after they first show as In Process on your SURFS account. If you have made no preference you will receive a check in the mail after about a month.
- Q: How do I get a debit card?
A: Debit cards may only be purchased through the UMB1One card office. For details go to www.umb1one.umaryland.edu.
- Q: How do I get a replacement ID?
A: Replacements for new UMB1One IDs may only be purchased at the UMB1One card office. For further details go to www.umb1one.umaryland.edu.
- Q: Can I get more copies on my Copicard?
A: Yes. Contact Raye Alford or Kenny Anderson at
(410) 706-8202. - Q: Where can I obtain account numbers?
A: They are available on the Financial Services webpage under the eUMB Financials link.
