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Frequently Asked Questions |
Disbursements & Refunds
- Q: Has my paperwork gone through for my loan?
A: Please call the
Office of Financial Aid at (410) 706-7347. Financial Services does
not process the paperwork, only the money once it has been received.
- Q: What is the telephone number for the Office
of Financial Aid?
A: The number is (410) 706-7347.
- Q: Can you tell me when my scholarship will be put on my
account?
A: Please call the Office
of Financial Aid for that information.
- Q: How much money am I getting from the loans I took out and
who is my lender?
A: Please call the Office
of Financial Aid to find out the name of your lender and then
contact your lender to get the amount of your loan.
- Q: Did I check the box for my check to be disbursed
electronically?
A: Please call the Office
of Financial Aid to get that information.
- Q: How will I know when my EFT arrives?
A: You will receive a notice by email when your funds are received from the bank.
Funds are applied first to outstanding tuition and fees, so the arrival of funds
does not always cause a refund, please check your account on SIMSWEB if you have any
questions regarding the status of your account or call 410-706-2930 for assistance. Checks are available after
1:00 p.m. on the day "Loan Refund-Pickup" first show appears on your term summary in SURFS.
- Q: Why is my check amount different from what I expected?
A: Your account may have been assessed additional
charges or all of your financial aid may not yet have arrived. Please check your account
on SIMSWEB if you have any questions regarding the status of your account or call
410-706-2930 for assistance.
- Q: How will I know when my refund check will arrive?
A: Checks shown as "State Refund-Mail" are normally mailed within 10-15 business days
from the order date.
- Q: How do I get financial aid?
A: Please contact the Office
of Financial Aid (410) 706-7347.
Student Billing Information
- Q: Where do I mail my tuition and fees payment?
A: You can send your payment to:
University of Maryland, Baltimore
P.O. Box 17108
Baltimore, MD 21297
Please include student's name and Student ID or Social Security number.
- Q: What is the latest time that I can pick up my refund check?
A: Check pick up hours are 8:30 a.m. to 4:00 p.m., Monday -
Friday.
- Q: What is the installment plan and how do I apply for it?
A: The installment plan is a payment plan that splits the
total amount due on your tuition and fees bill into three separate
payments. You must come into the Student Accounting office in the
Department of Financial Services in person before the original due
date of the bill and sign the installment contract.
- Q: Will I get a card for my Dental Insurance?
A: No, you will use your student ID badge to receive services
at the Advanced General Dentistry (AGD) Clinic.
- Q: Can I see my private dentist for services with the student
dental plan?
A: No. All services must be received at the AGD Clinic on
Campus.
- Q: Are the people who will be working on my mouth at the
Dental Clinic students?
A: Yes, however these students are already licensed dentists
participating in the Advanced General Dentistry program.
- Q: What is the deadline to waive my health insurance?
A: Fall Semester – August 25 for returning students, September 15th
for new and transfer students.
Spring Semester – February 15th for all students (not needed if filed for Fall of the same academic year).
- Q: Where are you located and what are your hours?
A: We are located at:
110 South Paca Street
2nd Floor
Baltimore, MD 21201
Monday - Friday, 8am-5pm
- Q: How do I apply for health, vision & dental insurance?
A: If you are a full time student, health insurance is
automatically billed to your account. An application needs to be
filled out at www.umaryland.benelogic.com during the campus enrollment period
in order to receive your insurance card from Care
First/Blue Cross. Vision insurance is an option and must be requested at the Benelogic website. If you are unable to access the website, please call 410-706-2930
for assistance. Dental insurance is optional and an application must
be filled out at Student Accounting to obtain dental insurance.
- Q: How do I change my health insurance coverage?
A: Any changes must be made with an updated application at www.umaryland.benelogic.com.
- Q: Do you have a provider’s list for the insurance?
A: In the insurance booklet on page 6, there is a website
address for CareFirst.
The provider list is on the website.
- Q: How do I waive my health insurance?
A: Every fall semester, you must submit proof of coverage and
a detailed copy of your policy to Student Health, 29 S. Paca St.
They will give you a waiver which is forwarded to Student Accounting
at which point the charge is removed from your account. Waivers
must be received by August 25 for fall and February 15 for spring.
- Q: How much is my bill?
A: Total costs are dependent upon the program in which you
are registered. Please refer to the Tuition
and Fees Schedule.
- Q: When is my bill due?
A: Please refer to Due Dates
calendar.
- Q: Where are my classes?
A: Please call your school’s Dean’s Office for this
information.
- Q: How much of a refund will I get if I drop a course or
withdraw from school?
A: Refer to the important dates sheet that is distributed at
registration for this information.
- Q: I am a GRA. Where do I get my remission form?
A: The remission form is available through your department.
It is forwarded to Human Resources for a signature and then to Student
Accounting for processing.
- Q: How do I get in-state status?
A: Forms are available in the Registrar’s Office, 110 South Paca Street.
- Q: Where can I get instructions for the 1098-T tax form and/or
helpful information about the Hope Scholarship Credit and Lifetime
Learning Credit?
A: Click here
for the IRS instructions. All IRS
forms and instructions may also be accessed. Click here
to access your completed 1098-T form online and to see other valuable
information on the Tax Credit Reporting Service (TCRS)
Student/Taxpayer website.
- Q: How do I know if my outside funding source has paid my
tuition bill?
A: You can check with Student Accounting at 410-706-2930 to confirm if payment
has been received prior to advance registration or requesting
transcripts.
- Q: How do I extend my health insurance coverage after I have
graduated or withdrawn from the University?
A: As a member of the student health insurance plan, you are
eligible for a conversion policy directly from Care First Blue
Cross/Blue Shield. For more information about the conversion
policy, call 1-800-458-1981.
Loan Collections & Repayments
- Q: Where do I mail my loan payments for my UMB Perkins,
PCL, HPSL or Nursing Loan?
A: Mailing address:
University of Maryland-Loan Collections
110 South Paca Street, 2nd Floor
Baltimore, MD 21201
- Q: Who do I contact to change my mailing address for my loan
statements?
A: Please contact:
slhelp@af.umaryland.edu
Linda Ferreira -
(410) 706-6574, or
Nancy Waits - (410)
706-5375.
University of Maryland-Loan Collections
110 South Paca Street, 2nd Floor
Baltimore, MD 21201
- Q: How do I obtain a deferment for my student loan?
A: Deferments and required documentation vary depending upon
the type of loan. Please contact:
slhelp@af.umaryland.edu
Linda Ferreira -
(410) 706-6574, or
Nancy Waits - (410)
706-5375.
University of Maryland-Loan Collections
110 South Paca Street, 2nd Floor
Baltimore, MD 21201
- Q: What is an exit interview and do I
need to have one?
A: An exit interview is a process
during which a
University representative will explain your rights and
responsibilities, and provide other details concerning the repayment
of your student loan(s). Any
student who receives a student loan through the University is required
to complete an exit interview before leaving (graduating or
withdrawing) the University.
For further information please contact:
slhelp@af.umaryland.edu
Linda Ferreira -
(410) 706-6574, or
Nancy Waits - (410)
706-5375.
CENTRAL
CASHIER'S OFFICE
- Q: What methods of payment
do you accept?
A: Visa, Mastercard, Discover, American Express, cash (exact change, please), checks
and money orders are all accepted.
- Q: When can I pick up a refund check?
A: Monday - Friday,
8:30 a.m. – 4:00 p.m.
- Q: How do I get reimbursed for travel expenses and incidental purchases?
A: In order to receive reimbursement for travel-related expenses and incidental purchases, use the following methods:
Travel-related expenses such as mileage, parking, etc. Submit an Expense Statement, with original receipts attached, to the attention of Ms. Deborah Tatum, Department of Financial Services. These expenses will be reimbursed via the employee's paycheck.
All other types of reimbursements will be processed through Accounts Payable via a Request for Reimbursement/Payment form (attach original receipts). A check from Annapolis will be sent directly to the employee.
- Q: How do I get a debit card?
A: Debit cards may only be purchased through the UMB1One card office. For details go to www.umb1one.umaryland.edu.
- Q: How do I get a replacement ID?
A: Replacements for new UMB1One ID’s may only be purchased at the UMB1One card office. For further details go to www.umb1one.umaryland.edu.
- Q: Can I get more copies on my Copicard?
A: Yes. Contact Raye Alford or Kenny Anderson at
(410) 706-8202.
- Q: Can my spouse pick up my check?
A: Your spouse will need a notarized letter stating he/she is allowed to pickup the check, along with a picture ID.
- Q: Where can I obtain account numbers?
A: They are available on the Financial
Services webpage under the eUMB Financials link.
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